Dear BTcomplaint.com, it all began because I was getting calls from 08450779000. This is a ‘legitimate’ company that provides a reverse call charge ‘service’ to BT customers. I called BT about this. The first person had a foreign accent, which is fine, if you can understand them. He put me on hold and never came back. The second person told me that it was a ‘legitimate’ company and not a scam as only BT would make money from the calls?
The third person I spoke to told me to ring the company and block the calls, I did. I decided to look into it further and found that BT are, indeed, in cahoots with these clowns. What happens is, someone, anyone, calls 0800 Reverse from any number, mobile, landline etc and puts in the number they want to call.
That number then gets a call telling them there is a reverse charge call and to say yes to accept it.
That word ‘yes’ just cost you £3.49 for 30 seconds of ‘chat’ then 50p per 30 seconds or part there of after that.
I had six such calls throughout the night from just after midnight to 7:30am.
I don’t know who made the calls because you don’t have to say your name, you can just grunt down the phone or pretend to be someone else.
I have since tried to get back in touch with BT to find out what they are playing at.
I called their ‘customer complaints’ number. It took me round the houses, exactly like all the other numbers, it played a FIFA World Cup Ad, asked me if i wanted to know my current call charges, did i want to pay my bill, report a fault, etc etc etc, eventually it took me to a operator.
This time a female foreign accent, I couldn’t understand her either. I told her I wanted to make a complaint, she took some details and asked what it was I wanted to know about my bill??
I hadn’t asked about my bill.
All I wanted to know was, why are BT in cahoots with a company like this? Why are they saying it is a ‘service’ provided to BT customers? Are the calls monitored? Do they keep a record of who is making the calls? If not, why not? This service is open to abuse. Oh yes, I even tried to use their online chat service, didn’t work!!